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Maryland AI

Systems and Software in Use

AI systems in use

Maryland state agencies use the following AI systems, platforms, and software in a range of contexts. Each vendor is shown in parentheses.

  • Adobe Acrobat AI Assistant (Adobe): An AI engine embedded in Acrobat that provides summaries and answers questions about PDF documents.

  • Adobe Creative Cloud - Sensei (Adobe): A suite of creative tools that uses Adobe Sensei AI for tasks like automated image masking, object removal, and video analysis.

  • Ahrefs (Ahrefs): A text processing tool that rewrites content to change tone or clarify meaning.

  • AI Builder - Power Platform (Microsoft): A low-code AI integration tool that automates workflows and provides predictive analysis on business data.

  • Amazon Bedrock (Amazon Web Services (AWS)): A fully managed service that offers high-performing foundation models (FMs) via a single API to build generative AI applications.

  • Analysis and Renovation Catalyst - ARC (IBM): A generative AI tool that analyzes legacy mainframe code to identify key components for modernization.

  • ArcGIS Online AI Assistant (Esri): Uses generative AI to help users perform tasks like creating SQL queries, generating scripts, and finding tools within the mapping interface via natural language prompts.

  • ArcGIS Pro - Image Analyst (Esri): Advanced GIS desktop software; the Image Analyst extension uses deep learning models for automated feature extraction from satellite imagery.

  • Automation 360 (Automation Anywhere): Combines Robotic Process Automation (RPA) with AI to automate repetitive business tasks and process unstructured data.

  • Azure AI Foundry, Hub, and Projects (Microsoft/OpenAI): Azure AI Foundry is a unified platform-as-a-service (PaaS) offering by Microsoft, designed to streamline the development, deployment, and management of AI applications and agents. It provides developers with a robust infrastructure, enterprise-grade tools, and a wide array of AI models to build scalable and secure AI solutions.

  • Beautiful.ai (Beautiful.ai): A presentation software that uses generative AI to automatically design, format, and adjust slides based on the content added by the user.

  • Blaze.ai (Blaze): An AI marketing tool designed to generate copy and assets for social media campaigns.

  • Canva (Canva): A graphic design platform with AI features for image generation and editing.

  • Canva - Magic Write (Canva): A generative AI text tool embedded in a design platform that helps brainstorm and draft content.

  • Canvas LMS (Instructure): A Learning Management System (LMS) with AI features like "Smart Search" and "Intelligent Insights" to analyze course content and discussions.

  • ChatGPT (OpenAI): A large language model capable of generating text, summarizing complex information, and brainstorming ideas based on user prompts.

  • ChatGPT Team/Enterprise (OpenAI): A conversational AI model used for drafting text, brainstorming ideas, and summarizing information within a secure, enterprise-grade Azure workspace.

  • Claude (Anthropic): A large language model (LLM) known for strong reasoning and coding capabilities; request tracks login usage via Google credentials.

  • Constant Contact AI (Constant Contact): A content generation tool that uses AI to draft marketing and communication text for emails and social media.

  • Copilot for Power BI (Microsoft): Uses generative AI to create reports, summarize datasets, and generate DAX calculations from natural language prompts.

  • Custom Business Chatbot (Tyler Technologies): Uses Natural Language Understanding (LUIS) to create conversational question-and-answer pairs.

  • Custom Dev - Chatbot (TBD): Uses Natural Language Processing (NLP) to automate responses to public inquiries regarding benefits and application status.

  • Custom Dev - Doc Recognition (TBD): Uses AI including OCR to automatically ingest, classify, and analyze documents submitted by the public for benefits programs.

  • Custom Dev - Intake Tool (TBD): Uses AI to streamline the intake, classification, and processing of civil rights complaints.

  • Custom Dev - POC (TBD): Uses machine learning to analyze 404 errors and intelligently redirect users to the correct valid URL.

  • DALL-E (OpenAI): An AI image generator that creates visual art from natural language descriptions.

  • Databricks Apps (DataBricks): Databricks Apps helps you build apps that run directly within your Databricks environment, or with tools such as Visual Studio Code and PyCharm.

  • Databricks Unity Catalog (DataBricks): Databricks is a unified, open analytics platform for building, deploying, sharing, and maintaining enterprise-grade data, analytics, and AI solutions at scale.

  • DaVinci Resolve Studio (Blackmagic Design): A video editing suite that uses neutral engine AI for tasks like facial recognition, object removal, and voice isolation.

  • FirstTouchAI (FirstTouchAI): Uses AI to capture, analyze, and report on client interactions to reduce the manual administrative burden on caseworkers.

  • FSCompanion.ai (Freedom Scientific): An AI assistant specifically designed to provide support and guidance for Fusion accessibility software.

  • Gemini (Google): A multimodal AI model designed to analyze documents and data to provide concise insights and summaries.

  • Gemini / Microsoft 365 Copilot (Google / Microsoft): Generative AI assistants from both Google and Microsoft that help with legal drafting, research, and document summarization.

  • Gemini / NotebookLM (Google): NotebookLM uses AI to summarize and answer questions about specific uploaded documents using retrieval augmented generation (RAG). 

  • Gemini for Google Workspace (Google): Enterprise-grade generative AI chatbot integrated into Google Workspace for drafting text, brainstorming, deep research, and answering queries.

  • GitHub Copilot and Office 365 Copilot (Microsoft): GitHub Copilot helps developers write code in coding environments, while M365 Copilot assists with productivity in Office apps (Word, Excel, Teams) using work data.

  • Google AI Studio (Google): A web-based prototyping environment that allows developers to build, test, and deploy generative AI models using Gemini's API.

  • Grammarly (Grammarly): An AI writing assistant used to compose, rewrite, and reply to text with improved tone and accuracy.

  • Hospice Dynamix (Hospice Dynamix): An AI-powered predictive analytics solution that integrates with EHR systems to predict length of stay (PLOS) and analyze compliance risks.

  • Hyperscience Platform (Hyperscience): Uses machine learning for Intelligent Document Processing (IDP) to automatically classify documents and extract handwritten or typed data with high accuracy.

  • IBM Security Guardium - UBA (IBM): A security analytics tool that uses AI to monitor system interactions and detect anomalies in user behavior.

  • InVideo (InVideo): An AI-powered video creation platform that generates video scripts and scenes from prompts.

  • Julius AI (Julius AI): An AI data analysis tool that can analyze structured data files and generate visualizations.

  • JusticeText (JusticeText): An AI-powered transcription and evidence management tool designed to analyze body cam footage and audio.

  • Leetron Vision (Leetron Vision LLC): Collects FHWA 13 Vehicle Class data non intrusively and safely using an AI camera/video classification system.

  • Loomly (Loomly): A social media management platform that uses AI to suggest post ideas and optimize content schedules.

  • Maestro (Maestro): A platform featuring an AI chatbot designed to interact with users and provide automated guidance.

  • MeetGeek (MeetGeek): An AI meeting assistant that records, transcribes, and summarizes meetings automatically.

  • Microsoft 365 Copilot (Microsoft): Embeds generative AI into Microsoft apps (Word, Excel, Teams) to assist with drafting documents, summarizing meetings, and analyzing data.

  • Microsoft Copilot (Microsoft): AI-powered digital assistant that helps users draft content, summarize information, analyze data, and manage workflows within Microsoft's suite of products.

  • Microsoft Copilot Studio (Microsoft): Microsoft's low-code platform to create custom AI agents that perform specific tasks using each agency's data, systems, and processes within Microsoft's product ecosystem.

  • Napkin.ai (Napkin.ai): A visual storytelling tool that uses generative AI to convert text descriptions into professional diagrams and charts for documents.

  • Otter.ai (Otter.ai): An automated meeting assistant that joins calls to transcribe audio and extract action items.

  • Perplexity AI (Perplexity AI): An AI-powered conversational search engine that uses Large Language Models (LLMs) to provide summarized answers with real-time web citations.

  • Read.ai (Read AI): An AI meeting assistant that automatically generates transcriptions, summaries, and playback highlights from virtual meetings.

  • Recite Me (Recite Me): A cloud-based accessibility toolbar that provides text-to-speech, translation, and styling options to make websites accessible for people with disabilities.

  • Salesforce Einstein (Salesforce): A CRM-integrated AI that analyzes customer and industry data to generate predictions, recommendations, and summaries.

  • ScanWriter (Personable, Inc.): Uses intelligent automation to convert paper documents and digital files into structured Excel data.

  • Scribe (Scribe Security): Captures screen activity to automatically generate step-by-step Standard Operating Procedure (SOP) documentation with screenshots.

  • ServiceNow Now Assist (ServiceNow): Uses generative AI to summarize tickets, generate resolution notes, and power virtual agents within the ITSM platform.

  • Topaz Photo AI (Topaz Labs): An image enhancement tool that uses deep learning to denoise, sharpen, and improve low-resolution photos.

  • Westlaw Precision (Thomson Reuters): A legal research tool that uses AI trained on statutory and case law to answer legal questions with citations.

  • Zoom AI Companion (Zoom): A meeting assistant embedded in Zoom that provides real-time transcription and highlights of recorded audio.