Maryland AI Use Cases
How Maryland is using AI
Accountability and Implementation Board (AIB)
| System | Title | Use Case |
|---|---|---|
| ChatGPT | Public Inquiry Chatbot | The agency uses this tool to enhance productivity by quickly reviewing and summarizing business documentation and grants. |
| Gemini | Marketing Content Generator | The agency uses this tool to handle routine analytical tasks and document reviews to assist in decision-making. |
| Zoom AI Companion | Predictive Healthcare Analytics | The agency uses this tool to generate accurate, searchable transcripts of public meetings for better record-keeping and productivity. |
Alcohol, Tobacco, and Cannabis Commission (ATCC)
| System | Title | Use Case |
|---|---|---|
| Adobe Creative Cloud (Sensei) | AI Writing Assistant | The agency uses these AI features to produce communications materials efficiently in a one-person staffed department. |
| ChatGPT Team/Enterprise | Meeting Transcription | The agency uses this tool to save time on tasks requiring text generation, research, and information retrieval. |
| DaVinci Resolve Studio | Workflow Automation | The agency uses these AI features to save time on video editing and production tasks. |
| Loomly | Creative Media Design | The agency uses this tool to streamline the planning, scheduling, and analysis of social media marketing. |
Board of Public Works (BPW)
| System | Title | Use Case |
|---|---|---|
| Grammarly | Video Editing Assistant | The agency uses this tool to improve efficiency by quickly composing and polishing professional communications. |
Caroline County Health Department (CCHD)
| System | Title | Use Case |
|---|---|---|
| Gemini | Image Enhancement | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Department of Budget and Management (DBM)
| System | Title | Use Case |
|---|---|---|
| Gemini for Google Workspace | Generative Research Assistant | The user intends to obtain clarification on which data classifications are permitted for use within the Gemini environment to ensure compliance. |
Department of Human Services (DHS)
| System | Title | Use Case |
|---|---|---|
| Automation 360 | Social Media Management | The agency uses RPA combined with AI to automate repetitive daily business processes and data management tasks to increase efficiency. |
| Custom Dev (Chatbot) | Generative Research Assistant | The agency intends to deploy an AI chatbot to handle high volumes of public inquiries regarding program information and application status updates. |
| FirstTouchAI | Generative Research Assistant | The agency intends to use AI to automate the reporting of client interactions, aiming to reduce the administrative burden on caseworkers and improve compliance. |
| Google AI Studio | AI Writing Assistant | The agency intends to allow data officers to access AI Studio to prototype and build custom AI applications for the DHS Data Office. |
Department of Information Technology (DoIT)
| System | Title | Use Case |
|---|---|---|
| Amazon Bedrock | Client Interaction Reporting | The agency intends to use Amazon Bedrock to test and build secure generative AI use cases within the state's AWS environment. |
| ArcGIS Online AI Assistant | Predictive Data Analytics | The agency intends to evaluate the AI Assistant to determine if it can safely accelerate GIS workflows and script generation for state employees. |
| ChatGPT | AI Search Engine | The agency intends to run a report to monitor how many employees are using public ChatGPT accounts to assess security risks vs. enterprise tool adoption. |
| Claude | Financial Fraud Analysis | The AI Enablement Team intends to analyze login data to understand the demand for Anthropic's AI tools and inform the state's platform strategy. |
| Copilot for Power BI | Robotic Process Automation | The user intends to use Copilot to assist in generating reports and analyzing data visualizations within Power BI. |
| Custom Dev (POC) | Presentation Design Generator | The user intends to build a proof-of-concept tool that uses AI to analyze broken links (404s) and automatically redirect users to the correct destination. |
| Gemini for Google Workspace | Geospatial AI Assistant | The user intends to enable Gemini directly within the Chrome browser to assist with summarizing web content and drafting text. |
| Gemini for Google Workspace | Enterprise Productivity Assistant | The AI Enablement team intends to use this data to understand the current landscape of Google Workspace subscriptions to plan for Gemini deployment. |
| Gemini for Google Workspace | Web Accessibility Tool | The AI Enablement Team intends to track Gemini usage statistics to inform future training needs and licensing decisions for other AI tools like Copilot. |
| Hyperscience Platform | Legal Evidence Transcription | The agency intends to use this platform to automatically ingest and extract data from public sector documents, reducing the need for manual data entry. |
| Microsoft Copilot Studio | Intelligent Document Processing | The user intends to build a custom Copilot agent specifically designed to handle inquiries and workflows for the DoIT department. |
| Recite Me | Cybersecurity Threat Detection | The agency intends to use this tool to automatically scan state websites for accessibility issues and provide assistive interfaces for site visitors. |
| ServiceNow Now Assist | Public Inquiry Chatbot | The agency intends to implement Now Assist to help agents manage requested items more efficiently through AI-powered summaries and assistance. |
Department of Natural Resources (DNR)
| System | Title | Use Case |
|---|---|---|
| ArcGIS Pro (Image Analyst) | SOP Documentation Generator | The Forest Service intends to use deep learning models to analyze satellite imagery for forestry management and feature detection. |
| N/A (Meeting Notes) | Visual Documentation Generator | The agency intends to use AI-powered software to transcribe meetings and generate summaries, reducing the need for manual note-taking. |
Department of Public Safety and Correctional Services (DPSCS)
| System | Title | Use Case |
|---|---|---|
| Amazon Bedrock | Meeting Transcription | The agency intends to use Bedrock to translate legacy mainframe code into plain English to generate functional requirements for system replacement. |
| Analysis and Renovation Catalyst (ARC) | Generative Research Assistant | The agency intends to use this tool to transform legacy systems into modular, cloud-based services. |
Department of Service and Civic Innovation (DSCI)
| System | Title | Use Case |
|---|---|---|
| Maestro | Email Writing Assistant | The agency intends to use the chatbot to support program participants with professional development resources. |
Department of Service and Emergency Management (DoSEM)
| System | Title | Use Case |
|---|---|---|
| Gemini | Generative Research Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Division of Rehabilitation Services (DORS)
| System | Title | Use Case |
|---|---|---|
| Gemini | Enterprise Productivity Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Governor's Office (GOV)
| System | Title | Use Case |
|---|---|---|
| ChatGPT Team/Enterprise | Generative Research Assistant | The office intends to establish a secure, collaborative workspace where staff can safely use ChatGPT for drafting, research, and brainstorming. |
| Gemini | Browser AI Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Governor's Office for Children (GOC)
| System | Title | Use Case |
|---|---|---|
| Gemini | Legal Research Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Governor's Office of Crime Prevention and Policy (GOCPP)
| System | Title | Use Case |
|---|---|---|
| Gemini | Enterprise Productivity Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Governor's Office of Small, Minority, and Women Business Affairs (GOSBA)
| System | Title | Use Case |
|---|---|---|
| Canva (Magic Write) | Generative Research Assistant | The agency intends to use this tool to quickly generate first drafts for blog outlines, captions, and content ideas. |
| Gemini | Meeting Transcription | The agency intends to use this tool to streamline document review and extract concise insights for decision-making. |
| Grammarly | AI Development Platform | The agency intends to use this tool to support document generation and improve writing prompts across different programs. |
Governor's Office of the Deaf and Hard of Hearing (ODHH)
| System | Title | Use Case |
|---|---|---|
| ChatGPT | Enterprise Productivity Assistant | The office uses this tool for general productivity enhancements. |
Housing and Community Development
| System | Title | Use Case |
|---|---|---|
| Gemini for Google Workspace | AI Development Platform | The agency intends to use this tool to handle routine analytical tasks and document reviews to assist in decision-making and document/email generation within the entire Google Workspace Suite; Google Mail, Meet, Drive / Docs and Forms. |
Maryland 9-1-1 Board
| System | Title | Use Case |
|---|---|---|
| Gemini | Enterprise Productivity Assistant | The user intends to use Gemini as a secure, work-appropriate alternative to ChatGPT for accounting tasks and general inquiry. |
Maryland Auto Insurance Fund
| System | Title | Use Case |
|---|---|---|
| ChatGPT | Enterprise Productivity Assistant | The agency is utilizing this tool to review its public-facing website for plain language initiatives. |
Maryland Cannabis Administration (MCA)
| System | Title | Use Case |
|---|---|---|
| Gemini | Document Summarization Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Center for School Safety (MCSS)
| System | Title | Use Case |
|---|---|---|
| Gemini | Custom Chatbot Builder | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Commission on Civil Rights (MCCR)
| System | Title | Use Case |
|---|---|---|
| Custom Dev (Intake Tool) | Data Analytics Assistant | The agency intends to use AI to improve the efficiency and responsiveness of their intake process for civil rights complaints. |
| Gemini | Geospatial AI Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Department of Aging (MDOA)
| System | Title | Use Case |
|---|---|---|
| ChatGPT | Custom Chatbot Builder | The agency uses this tool to conduct research for the creation of briefs and reports. |
| Gemini | Case Intake Automation | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
| Grammarly | Web Traffic Management | The agency uses this tool for administrative assistance and writing support. |
Maryland Department of Commerce (Commerce)
| System | Title | Use Case |
|---|---|---|
| Beautiful.ai | IT Service Management | The user intends to utilize AI-assisted design features to create professional-quality presentations more quickly than traditional methods. |
| Gemini | Custom Chatbot Builder | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
| Perplexity AI | Enterprise Productivity Assistant | The user intends to use this AI search engine for operational research and general information gathering as an alternative to standard search tools. |
Maryland Department of Disabilities (MDOD)
| System | Title | Use Case |
|---|---|---|
| Gemini | Geospatial Image Analysis | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Department of Emergency Management (MDEM)
| System | Title | Use Case |
|---|---|---|
| AI Builder (Power Platform) | AI Writing Assistant | The agency uses this tool to assist with data processing for incident summaries and analysis. |
| ChatGPT | Meeting Transcription | The agency intends to use this tool to extract key details and provide quick summaries of grants and business documents. |
| Constant Contact AI | AI Development Platform | The agency intends to use this tool to quickly draft incident-specific communications for various channels during emergencies. |
| Grammarly | Generative Research Assistant | The agency uses this tool to assist with writing prompts and document generation to improve communication clarity. |
| NotebookLM | Educational Learning Analytics | The agency intends to use this tool for internal review of documents and note-taking by interacting with uploaded PDFs and files. |
Maryland Department of Health (MDH)
| System | Title | Use Case |
|---|---|---|
| Gemini for Google Workspace | Professional Development Chatbot | The user intends to use the "Take notes with Gemini" feature in Google Meet to automatically transcribe and summarize meetings. |
| Gemini for Google Workspace | Document Summarization Tool | The user intends to disable the automatic generative AI features in Gmail, citing concerns about annoyance, resource consumption, and security. |
| Google AI Studio | AI Writing Assistant | The agency intends to grant specific staff members access to AI Studio for the purpose of developing and testing AI-driven tools. |
Maryland Department of Planning (MDP)
| System | Title | Use Case |
|---|---|---|
| ArcGIS Online AI Assistant | Generative Research Assistant | The agency intends to use the AI Assistant to automatically review maps for accessibility compliance and assist with layer configuration. |
| Gemini | AI Search Engine | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Department of the Environment (MDE)
| System | Title | Use Case |
|---|---|---|
| ChatGPT | Document Summarization Tool | The agency intends to conduct an audit to identify who is using ChatGPT and ensure compliance with state security and information management policies. |
| Gemini | AI Writing Assistant | Utilized AI Vid to develop training videos for agency personnel on responsible AI use. Introduces various use cases, privacy and security recommendations. |
| Gemini | Creative Content Generator | To streamline workflows at MDE for project management. Allows for quicker creation of screens for teams to make on the spot decisions. |
| Otter.ai | Meeting Transcription | The agency intends to use this tool to automatically take notes and provide transcripts, allowing staff to focus on the discussion. |
| Gemini | Document Summarization Tool | To streamline workflows and automate manual tasks at MDE. |
Maryland Department of Transportation (MDOT)
| System | Title | Use Case |
|---|---|---|
| Scribe | Document Summarization Tool | The audit unit intends to use AI-driven tools to automatically generate Standard Operating Procedures (SOPs) by recording screen processes, replacing manual documentation efforts. |
Maryland Department of Veterans & Military Families (DVMF)
| System | Title | Use Case |
|---|---|---|
| ChatGPT | Creative Content Generator | The agency intends to use this tool to draft emails, summarize research papers, and generate Nexus letter templates for veteran case management. |
| Grammarly | Image Generation Tool | The agency intends to use this tool to assist staff with writing quality and efficiency in daily communications. |
| Hospice Dynamix | Marketing Content Generator | The agency intends to use this tool to analyze financial and operational data to provide real-time insights and optimize operations. The agency intends to use this tool at Charlotte Hall Veterans Home. |
| Read.ai | Accessibility Support Assistant | The agency intends to use this tool to automate note-taking during meetings to ensure accurate records are kept. |
Maryland Energy Administration (MEA)
| System | Title | Use Case |
|---|---|---|
| Gemini for Google Workspace | Video Creation Generator | The Assistant Attorneys General (AAGs) intend to use Gemini to assist with legal drafting and research tasks within their Google environment. |
Maryland Health Benefit Exchange (MHBE)
| System | Title | Use Case |
|---|---|---|
| Gemini | SOP Documentation Generator | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Health Care Commission (MHCC)
| System | Title | Use Case |
|---|---|---|
| Gemini | AI Writing Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Higher Education Commission (MHEC)
| System | Title | Use Case |
|---|---|---|
| Gemini | Generative Research Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Insurance Administration (MIA)
| System | Title | Use Case |
|---|---|---|
| IBM Security Guardium (UBA) | Legacy Code Modernization | The agency uses this tool to improve security oversight by proactively detecting suspicious activity patterns. |
| Salesforce Einstein | Data Analytics Assistant | The agency uses this system to process insurance data from various sources and generate regulatory reports. |
Maryland Military Department (MMD)
| System | Title | Use Case |
|---|---|---|
| Claude | Document Summarization Tool | Reviewing and formatting HR Policies |
| Grammarly | Legacy Code Modernization | Supporting email writing |
Maryland Office of Refugee Resettlement (MOOR)
| System | Title | Use Case |
|---|---|---|
| Gemini | Document Summarization Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland Public Service Commission (PSC)
| System | Title | Use Case |
|---|---|---|
| Gemini | Legal Research Assistant | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Maryland State Department of Education (MSDE)
| System | Title | Use Case |
|---|---|---|
| Canvas LMS | AI in Project Management | The agency intends to use AI features to improve the teaching experience by summarizing discussions and ensuring content quality. |
| Microsoft 365 Copilot / Gemini | AI Writing Assistant and Analytics | The CIO intends to enable enterprise AI tools (Copilot and Gemini) for all staff to enhance productivity across the agency's Microsoft and Google environments. |
| Microsoft Copilot Studio | Website Plain Language Review | The agency intends to build custom chatbots that allow staff to efficiently query and retrieve accurate information from COMAR regulations and state policies. |
| Microsoft Copilot Studio | AI Mandatory Training Video | The agency intends to develop custom chatbots to provide staff with instant, accurate answers regarding COMAR and MSDE policies. |
Maryland State Highway Administration
| System | Title | Use Case |
|---|---|---|
| ArcGIS Online AI Assistant | Document Library | The ArcGIS AI Assistant has been activated for all users within the State of Maryland’s ArcGIS Online organization. |
| Azure AI Foundry, Hub, and Projects | Project Development Agent | We are currently evaluating and leveraging AI Foundry to see where it best fits as a preferred solution over our default Databricks environment. Some initial use cases have been with short term internal projects such as extracting requirements from legacy code and testing vision AI capabilities. |
| Databricks Apps | IT ChatBot | The agency uses this table extraction tool in the Office of Materials and Technology, leveraging a large language model, Claude in Databricks environment. The tool can extract tables that either horizontally or vertically span multiple pages and the user can select a page range or the whole PDF for processing. |
| Databricks Unity Catalog | Copilot | The agency uses this tool in the Materials and Technology Geoengineering unit to help predict ground water depth, bedrock depth, soil type/grain size. The resulting data is mapped in ArcGIS. |
| GitHub Copilot and Office 365 Copilot | AI writing, coding, vision AI, form extraction, etc. | Update the Pavement Management Guide, a publicly available document |
| GitHub Copilot and Office 365 Copilot | Specifications Agent | Improve efficiency in reporting and analysis tasks |
| Grammarly | Geoengineering prediction | The Communications Office uses this tool to improve efficiency for professional communications. |
| Leetron Vision | AI Writing /Coding/GIS Assistant | We are evaluating this technology as a replacement for the inground based sensors. As this should be able to capture the FHWA 13 bin classification as required by FHWA and by SHA pavement and bridge engineers |
| Microsoft Copilot | HR Chatbot | The agency uses Microsoft Copilot through Teams to streamline daily tasks by summarizing meetings, drafting messages, and organizing tasks, and insights. |
| Microsoft Copilot | CCMS Chat | The agency uses Microsoft Copilot through Teams to streamline daily tasks by summarizing meetings, drafting messages, and organizing tasks, and insights. |
| Microsoft Copilot Studio | Clean Water Infrastructure Financing Applications | The agency uses this custom Copilot agent to learn agency HR documents to answer employee questions. |
| Microsoft Copilot Studio | HR Document Review | The agency uses this custom Copilot agent to learn agency SharePoint online site and MS Learn to answer IT questions. |
| Microsoft Copilot Studio | Copilot | The agency uses CoPilot Studio in the Office of Policy and Research to capture data from a SharePoint document library. This provides answers to questions regarding directives, SOPs, and guiding documents. |
| Microsoft Copilot Studio | Table Extraction | SHA Project Development Process Agent: Copilot Studio configured agent leveraging SharePoint locations. |
| Microsoft Copilot Studio | Comms editing Assistant | Users can inquire if construction techniques are currently in the specification. Directs the user to related specifications. Helps the user author new specifications. |
| N/A | AI Writing Assistant | The agency intends to build a workflow in Salesforce to assist users in completing a external customer care management request. |
Maryland State Library Agency (MSLA)
| System | Title | Use Case |
|---|---|---|
| Ahrefs | Leetron Vision | The agency intends to use this tool to paraphrase emails and memos to ensure a professional tone. |
| Claude | SOP Documentation Generator | The agency intends to use this tool for educational purposes during AI-related training sessions. |
| Gemini | AI Productivity Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
| Julius AI | AI Coding Assistant | The agency intends to use this tool for educational purposes during AI-related training sessions. |
Maryland State Library for the Blind and Print Disabled (LBPD)
| System | Title | Use Case |
|---|---|---|
| Blaze.ai | AI Productivity Tool | The agency intends to use this tool to aid in the creation of social media posts. |
| Canva | AI Productivity Tool | The agency intends to use this tool to create images and flyers for the website and social media channels. |
| DALL-E | AI Productivity Tool | The agency intends to use this tool to generate library-related images for media display units. |
| FSCompanion.ai | AI Productivity Tool | The agency intends to use this tool to help staff understand and utilize Fusion functionality. |
| InVideo | AI Productivity Tool | The agency intends to use this tool to generate ideas for social media videos a few times per year. |
| Scribe | AI Productivity Tool | The agency intends to use this tool to assist in creating internal training documents. |
Maryland Tax Court (MTC)
| System | Title | Use Case |
|---|---|---|
| Gemini / Microsoft 365 Copilot | AI Productivity Tool | The agency intends to provide a specific clerk with access to both Gemini and Copilot to assist with daily productivity and court-related documentation. |
Office of People's Counsel (OPC)
| System | Title | Use Case |
|---|---|---|
| Adobe Acrobat AI Assistant | AI Productivity Tool | The agency intends to use this tool to analyze reports and quickly identify where specific topics are discussed. |
| NotebookLM | AI Productivity Tool | The agency intends to use this tool to generate briefing documents for complex legal filings. |
| Westlaw Precision | AI Productivity Tool | The agency intends to use this tool to ask targeted research questions and receive answers backed by valid legal sources. |
Office of Strategic Performance Management and Data (OSPMD)
| System | Title | Use Case |
|---|---|---|
| Gemini | AI Productivity Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
Office of the Public Defender (OPD)
| System | Title | Use Case |
|---|---|---|
| Gemini | AI Productivity Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
| JusticeText | AI Productivity Tool | The agency uses this tool to examine discovery video and audio evidence more efficiently. |
Office of the State Prosecutor (OSP)
| System | Title | Use Case |
|---|---|---|
| ScanWriter | AI Productivity Tool | The agency uses this tool to analyze thousands of documents to reveal unusual financial transactions during fraud investigations. |
Queen Anne's County Health Department (QACHD)
| System | Title | Use Case |
|---|---|---|
| Gemini | AI Productivity Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |
State Board of Elections (SBE)
| System | Title | Use Case |
|---|---|---|
| ChatGPT | AI Productivity Tool | The agency intends to use this tool for research on election-related topics and to improve the grammar of various work products. |
| Gemini / NotebookLM | AI Productivity Tool | The agency intends to resolve access issues so they can use Gemini and NotebookLM to analyze and summarize internal documents stored in Google Workspace. |
| Grammarly | AI Productivity Tool | The agency intends to use this tool to improve efficiency by quickly composing and polishing professional communications. |
| Napkin.ai | AI Productivity Tool | The agency intends to use this tool to automatically generate professional diagrams and technical documentation from textual descriptions. |
| Perplexity AI | AI Productivity Tool | The agency intends to use this tool as a more efficient alternative to standard Google search for finding information. |
State Department of Assessments and Taxation (SDAT)
| System | Title | Use Case |
|---|---|---|
| Custom Business Chatbot | AI Productivity Tool | The agency uses this to provide end-users with real-time answers to common questions related to starting and managing a business. |
| Gemini | AI Productivity Tool | The agency utilizes Gemini for general productivity enhancement, including document drafting, content summarization, email composition, and research assistance to streamline daily operations. |